Our customer commitment.
Our staff are committed to promoting the visions and values of our organisation and to delivering the standards contained in this policy. A customer is anyone who comes into contact with International Bullies AS regardless actual order. We consider everyone a costumer who ever takes contact with us just for questionary, information or for an actual purchase.
Our key customer service objectives:
- To ensure that all public contact with International Bullies from purchasing by us, visiting us, smaller or bigger orders by us, time defined orders, meeting our crew, surfing our website, getting feedback from us is met with the highest standards.
- To provide clear and efficient lines of communications to all.
- To provide accurate information and promotional material about our products.
- To be active in the promotion of customer feedback, listen and respond accordingly and monitor standards.
- To encourage customers to enjoy a closer relationship with International Bullies AS/ IB Trykkeri. To exceed customers expectations and encourage repeat visits.
- Consultation and feedback
Whilst we take great care to ensure that we provide all our services efficiently, courteously and to a high standard, we accept that complaints may be made. A complaint is a valid expression of dissatisfaction and however it is made, by email, letter, telephone or verbally, we will investigate it and use it as a means to improve our standards of service.
If at any time during your purchase you are not happy with the levels of service you experience, please ask to speak to the manager and we will try our best to resolve your complaint straight away. You can register your complaint in person, by telephoning, or by writing. All written complaints will be dealt with by our Manager. We will acknowledge all written complaints within 5 days of receiving the letter, at which point your complaint will be investigated. We will focus on bettering your experiences with us, however for investment reasons, there is no money refund in case of dislike. If there is a damage in the product itself at delivery/pick up you can turn to us with trust and we will exchange your item to a new one.
International Bullies AS Inclusivity Policy.
We are committed to equality of opportunity and access for all irrespective of their age, gender, class, marital status, nationality, ethnic origin, disability, religious belief or sexual orientation. We aim to create both a purchasing and a working environment which values and respects the variety of life styles and cultures found around the world and within our local community.